FAQ's

1.⁠ ⁠General questions

•⁠  ⁠What is the status of my order?
You can view the status of your order in the tracking email you got when you placed the order.

•⁠  ⁠Can I change my order?
All paid orders are final and no changes can be done once payment has been made.

2.⁠ ⁠Payment

•⁠  ⁠What payment methods do you accept?
We accept all Visa and Mastercard cards

•⁠  ⁠Which currency will I be charged in?
⁠USD

•⁠  ⁠Do you offer 3 or 4 times payment option?
No we do not

3.⁠ ⁠Shipping

•⁠  ⁠Where do you ship?
Worldwide

•⁠  ⁠How long does it take to ship my order?
⁠5-21 Business Days

•⁠  ⁠Do you offer fast shipping?
We ship with the fastest method possible, it just depends on how many orders we have to process that can determine the time of arrival for your order

•⁠  ⁠How can I track my package? On the tracking email you received when you ordered your product

•⁠  ⁠What if I'm not home?
The courier company will inform you of an estimated day and time of arrival so you can ensure someone or yourself is there to pick it up

•⁠  ⁠Will I pay taxes for international shipping?
No you will not

4.⁠ ⁠Returns

This Shipping Policy is part of our ("Terms of Service") and should be therefore read alongside our main Terms located in our footer menu.
Please carefully review our Shipping & Policy when purchasing our products.
This policy will apply to any order you place with us.

WHAT ARE MY SHIPPING & DELIVERY OPTIONS?
We offer various shipping options. In some cases a third-party supplier may be managing our inventory and will be responsible for shipping your products.

Do You Offer FREE Shipping?
We offer FREE shipping on all our products.

DO YOU DELIVER INTERNATIONALLY?
We offer worldwide shipping. Free shipping is valid on international orders.
Please note, we may be subject to various rules and restrictions about some international deliveries and you may be subject to additional taxes and duties over which we have no control. If such cases apply, you are responsible for complying with the laws applicable to the country where you live and will be responsible for any such additional costs or taxes.

QUESTIONS ABOUT RETURNS?
If you have questions about returns, please review our Refund Policy linked in our footer menu

HOW CAN YOU CONTACT US ABOUT THIS POLICY?
If you have any further questions or comments, you may contact us by Email: support@shopdolcezza.com or Use the contact form in the menu.